Describe
Paste meeting notes or a Confluence page. AI turns them into a process with decisions, limits and escalations, and every step points to the part of the text it came from. Anything the text does not say is flagged as an assumption to review.
For customer service teams in SaaS and e-commerce
One procedure for everyone who serves your customers: people and AI agents.
Turn notes and Confluence pages into a step-by-step process. AI agents run cases with it, the app enforces the limits, and you see who follows the procedure.
questionCustomer chooses a discount
policyOffer a discountmax 30%, the AI agent may grant it
AI agent: “We can give you 35% off”Rejected: 30% limit from the step “Offer a discount”
AI agent: “I can offer you 25% off”Compliant with the procedure
Procedures that actually apply
Every AI vendor has its own place for instructions, and agents keep their own notes. Here there is one procedure, independent of the platform, and it applies to everyone who runs cases.
Run
AI agents (Claude, your own bots) connect over MCP and run the case step by step. Limits, steps reserved for people and hand-overs are enforced by the server, not the prompt: a value above the limit is rejected.
Measure
A procedure compliance report over time for AI agents and humans, the most common violations, case outcomes and a channel comparison. One place that shows who follows the rules.
How it works
- 1
Paste the process description
Notes, bullet points or prose. The generator builds a graph of steps.
- 2
Review and publish
Answer the generator's questions and confirm its assumptions. Without a review the process cannot be published.
- 3
Connect an agent
Paste the MCP server URL into Claude or give a bot an API key. No integration code to write.
- 4
Track compliance
Every case and every violation lands in the reports. Changing a limit in the process takes effect everywhere at once.
Who it is for
- Support teams of 10 to 100 people where AI already handles part of the conversations.
- Companies building their own agents (e.g. on Claude) that need rules the agent cannot get around.
- Managers and quality leads who want one place for procedures and their results.
Coming soon
Conversation audit from any platform
Compare conversations run in Intercom, Text or by your own bot with the approved procedure, without taking over the conversation. The reference is the document your company considers binding.
Control and security from day one
- Hosted in the EU
- We do not store conversations with customers
- Published versions are immutable
- Audit log of permission changes
- Export and deletion of company data
Start with one process
Paste a description, review the graph and connect an agent. The demo works without an account.